Oftentimes people believe you should be an expert to being part of the real estate industry, but today I bring you an amazing story that will change that mindset. A young girl walked into an office selling digital yellow page advertising and was recruited on the spot. Let’s welcome, Tyler Ratay, a successful producing branch manager for FBC Mortgage, LLC. She has degrees in Public Relations and Business and put her education and work ethic together which opened doors. President’s Club Award winner that has success in mentoring new loan officers and building a great support team.
Let’s jump into her journey as a top-producing loan officer!
[00:01 - 09:06] Opening Segment
Tyler shares a little bit of her background and story
Growing up in Florida
Studying Public Relations and Business
Working for AOL pages
Getting involved in the mortgage industry
How she was recruited by FBC Mortgage, LLC
Starting to be a loan coordinator
[09:07 - 30:31] Tyler Ratay: A Top Producing Loan Officer
Tyler shares how she adapted to the industry at 24
Shadow everyone on the team
Understand the roles work to help each other
Have clear each part of the mortgage process
Why it is important to hire people and delegate
It helps you to build a strong team and ease yourself
Aspects that are key to the mortgage industry
Communicate and follow-up with clients
Have the right people in your business
[30:32 - 48:38] Work with People That You Like
What caught Tyler’s attention when she hired the first 2 loan assistants
How organized, detailed-oriented and fearless they were
The role of social media in building a worthwhile team and business
Tyler’s insights about releasing your ego and trusting your team
Empower your team and stop thinking you are the one who needs to answer the phone
Tyler’s three keys to success
Be curious about what other people do
Create relationships internally with your team
Let go sometimes
[48:39 - 50:12] Closing Segment
Who you know or what you know.
Who you know
Tweetable Quotes:
“What we always try to do is take the unknown part out of purchasing a home.” - Tyler Ratay
“At the end, I’m the one who works for them [the team]. I want to provide them what they need to grow and succeed” - Tyler Ratay
“Don’t be afraid of your co-workers.” - Tyler Ratay
